Professional Consultations
Caring for Minds

Caring for the Growing Needs of Our Community.


A referral from your GP is essential for an initial appointment.
Please note that in general we do not bulk-bill although exceptions may be considered.
Please arrive 10 minutes before your first appointment to allow time to complete the required paperwork.

A referral is essential for an initial appointment. A mental health care plan is also essential if you plan to see a psychologist and wish to receive the Medicare rebate. Your GP or other referring doctor should send the referral to us directly. No appointments will be made until the referral is received and processed by the relevant clinician. There may be situations that the clinician requested may not be able accept your referral due to number of reasons and we may be able to direct your referral to another clinician in our clinic with your GP’s permission. Please note that as our clinicians may have to attend to patients in crisis they can sometimes run late.

We request all patients give us a minimum 48 hours notice if they wish to cancel or change an appointment. A late cancellation fee or failure to attend fee may be charged if this courtesy is not extended.


Types of Appointments (Psychiatrist)

Initial Consultation

The first visit after your General Practitioner refers you to a Psychiatrist at MedServ Consulting  Suites usually lasts 50-60 minutes. This is an assessment visit to gain a broad understanding of your situation, your GPs concerns, establishing or confirming your diagnosis, review your medications and treatment by adding to, or altering your current treatment.

Periodic Re-Assessments (under medicare 291/293 arrangement)

After the initial assessment, your Psychiatrist may decide to alter your treatment but that the GP can continue as the main contact. In these situations a re-assessment by the Psychiatrist is needed after a certain amount of time to see how you are progressing and offer further advice (usually after about 6 months). These reviews may be booked ahead at the time of your initial visit.  These appointments usually last 30-45 minutes.

Ongoing Appointments

Following the initial assessment  Psychiatrist, GP, and you may decide that regular ongoing visits to the Psychiatrist are best for your care, then regular appointments may be scheduled. These may be from once per week to once every 3 months – on average, once per fortnight in most situations. These appointments usually last for 30-50 minutes.

Other Appointments

A range of other appointment types, lengths, and fees are also used. If needed, these will be discussed with you.

TAC, WorkSafe, DVA, Other Third Party Funding

Most Psychiatrists, Psychologists and Mental Health Social Worker see patients under the Transport Accident Commission (TAC), WorkSafe and the Department of Veterans Affairs (DVA)

Psychologists see patients under Victims of Crime and NDIS and other third party funding sources for treatment.


All fees are collected on the day of your appointment.
We do not accept cheques. Generally cash payments are not encouraged. Instead, we provide an Eftpos service and claiming your Medicare rebate online for you at the time of the payment. You will receive your Medicare rebate in your nominated bank account (with Medicare) generally with in 24-48 hours from the payment.

Fees for consultations and out of pocket amount will vary depending on the type of visit and the clinician that you see and will always be discussed with you at the time of booking your initial appointment. Some private health insurance funds will cover some Psychology appointments, but none will cover Psychiatry appointments.

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Emergency Call

In case of urgent, feel free to ask questions.